Returns & Refunds Policy-Europe Shipping

Shipping & Delivery

Last updated August 07, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

CBD SATIVA
Attn: Returns
RMA #
LONDON
LONDON, AL __________
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

You must examine goods on arrival. We will refund the full purchase price including postage and packing of an item, which is delivered in a damaged or faulty condition.
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us by email [email protected] without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.
Alternatively, at your option, we may replace the item with the same or a similar product (subject to stock availability).

Our products have natural origin and for any deviations (in smell or taste) we cannot provide you guarantee.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
[email protected]

NOTE: Our products are not intended to diagnose, treat or cure any disease. It is recommended to check with physician before starting a new dietary supplement program.

Due to different legal regulations across the EU we can not provide information regarding legal status of a product in all the EU countries. Please note, you are responsible for assuring that the product can be lawfully imported to the destination country. You are the importer of the products and shall be aware about your local laws.

By placing the order at Reakiro you accept all the responsibilities regarding legality of the products that will be shipped to you. We can not resend or refund orders which have been seized or destroyed by customs.

Please note, we do not cover any additional charges for customs clearance.